Last revised: December 18, 2019

Welcome to!

The purpose of this privacy charter (the "Charter") is to formalize our commitment to respecting the privacy of users of the website (the "Site") operated by Towelmed France ("Towelmed").

The Charter and the Terms of Use form a contractual whole.

As part of the provision of our Site, we process your personal data in compliance with the General Data Protection Regulations 2016/679 of April 27, 2016 ("GDPR") and under the conditions set out below .

Personal data means any information relating to an identified or identifiable natural person. We collect and process personal data in connection with the provision of our Services or communication about these Services exclusively, in strict accordance with the GDPR.

We only collect personal data that is adequate, relevant and limited to what is necessary with regard to the purposes for which it is processed. Thus, you will never be asked to fill in personal data considered to be sensitive or irrelevant.

By creating an account on the Site, you authorize us to process your personal data in accordance with the Charter. If you do not accept the terms of this Policy, please refrain from using the Site and the Services.

1. In what cases do we collect your personal data and what data is collected?

We may collect and store your personal data, especially when you:

  • browse the Site
  • Create an account
  • place an Order
  • contact us

We use your personal data to enable the implementation and management of the Site Services and to respond to your specific requests. We also use your personal data for the purpose of operating and improving our Services, our Site and our approach. This information is used only by us and allows us to better tailor our Services to your expectations. In particular, when you use the questionnaires, we reserve the right to collect, collect and save some of your data.

1.1 Navigation on the Site

1.1.1. Connexion data: each time you connect to our Site, we collect personal data such as, in particular, your IP address and the MAC address of your computer, the date and time of connection, as well as information about the browser and the device you are using.

1.1.2. Navigation data: we also collect information to identify how you access the Site, which pages are visited and for how long. In this context, we may use the use of Cookies as specified in paragraph 6 below.

1.2 Creation of an Account

Access to some of our Services requires the prior creation of an Account. In accordance with the Terms of Use, you will be asked to enter a certain number of personal data when creating your Account, in particular your first and last names, your company, your postal address, your e-mail address and your number phone.

1.3 Payment

If you pay for your Order by credit card or PayPal, you agree that we may use payment service providers who may collect your personal data in order to allow the proper functioning of the card payment processing services of credit and, where applicable, product delivery.

To pay for your purchase, you must provide your billing details as well as your payment details, that is to say:

  • your credit card number
  • the name of the card holder
  • the validity date and the security codes

And this in order to process your payment.

We keep the details of your payments, as well as the details of the purchases you make. This conservation is carried out for internal purposes, in particular for accounting, compliance and for legal purposes, in accordance with paragraph 5 of this Charter.

1.4 Contacts via forms

In order to respond to requests you may make to our Customer Service, confirm the information and all transactions on your Account and give you information about the Services (for example, if you lose your password or if changes are made in the Terms of Use), we will use your last name, first name and email address.

2. How do we protect your personal data?

We have put in place technical and organizational security measures to guarantee the security, integrity and confidentiality of all your personal data, in order to prevent it from being distorted, damaged or unauthorized third parties have access. We ensure an appropriate level of security, taking into account the state of knowledge, the costs of implementation and the nature, scope, context and purposes of the processing as well as the risks and their probability.

Furthermore, it is your responsibility to ensure the confidentiality of the password allowing you to access your Account. Do not share this information with anyone. If you share your computer, be sure to log out before leaving our Site.

3. In what cases do we share your personal data?

3.1 Sharing your personal data with third parties

When you browse the Site, your personal data may be transmitted to external service providers. These third parties provide service on our behalf and on our behalf to allow credit card payments and other Services to function properly.

Personal data may be transferred to countries outside the European Union (such as the United States) in order to process your requests and secure personal data staff.

Except in the event that a third party asks you to accept a confidentiality charter and its own conditions of use, third-party companies having received communication of your personal data are committed to process your personal data only for the implementation of the Services.

We will never share your personal data with third party companies for marketing and / or commercial purposes without obtaining your prior consent.

3.2 Sharing with the authorities

We may be required to disclose your personal data to the administrative or judicial authorities when their disclosure is necessary for the identification, arrest or prosecution of any individual likely to prejudice our rights, any another user or a third party. Finally, we may be legally obliged to disclose your personal data and cannot in this case oppose it.

4. How long do we keep your personal data?

We will only keep your personal data for the time of your registration on the Site in order to ensure your identification during your connection to your Account and to allow the provision of the Services.

Thus, if you unsubscribe from the Site, your personal data will be erased and only kept in the form of an archive for the purpose of establishing proof of a right or a contract.

In any event, we will keep your personal data for a period not exceeding that necessary with regard to the purposes for which they are processed in accordance with the uses set out in this Charter and in compliance with laws and regulations.

5. Cookies: how do we use them?

5.1 What is a cookie?

A cookie is a text file that can be placed in a terminal when consulting an online service with navigation software. A cookie file allows its issuer in particular, during its period of validity, to recognize the terminal concerned each time this terminal accesses digital content comprising cookies from the same issuer.

5.2 What are the cookies used for on our Site used for?

The cookies we issue allow us:

  • to establish statistics and volumes of attendance and use of the various elements making up our Site (sections and content visited, routes), allowing us to improve the interest and ergonomics of our services;
  • to adapt the presentation of our Site to the display preferences of your terminal (language used, display resolution, operating system used, etc.) during your visits to our Site, depending on the hardware and software view or read your terminal;
  • to memorize information relating to a form that you have filled out on our Site (registration or access to your account) or to products, services or information that you have chosen on our Site (content of an order basket, etc.);
  • to allow you to access reserved and personal spaces on our Site, such as your account, using identifiers or data that you may have previously entrusted to us and to implement security measures, for example when asked to sign in to content or a service again after a certain amount of time.
  • When you first visit the Site, a cookie banner will appear on the home page. A clickable link allows you to find out more about the purpose and functioning of cookies and refers to this Charter. Continued navigation on another page of the site or selection of an element of the Site (in particular: image, text, link, etc.) materializes your acceptance of the deposit of targeted cookies on your computer.

5.3 How can you control the cookies used?

You can configure your browser software at any time so that cookies are saved on your terminal or, on the contrary, that they are rejected (either systematically or according to their issuer). You can also configure your browser software so that the acceptance or refusal of cookies is promptly offered to you, before a cookie can be saved in your terminal.

Please note: any setting may modify your Internet browsing and your conditions of access to certain services requiring the use of cookies. We decline all responsibility for the consequences linked to the degraded functioning of our services resulting from the impossibility of saving or consulting the cookies necessary for their functioning and that you would have refused or deleted. This would be the case if you tried to access our content or services that require you to identify yourself. This would also be the case when we (or our service providers) cannot recognize, for technical compatibility purposes, the type of browser used by your terminal, its language and display settings or the country from which your terminal appears to be connected. to the Internet.

5.4 How to configure your navigation software?

For the management of cookies and your choices, the configuration of each browser is different. It is described in the help menu of your browser, which will allow you to know how to modify your preferences regarding cookies. Below is information about the major browsers.

Internet Explorer / Edge

In Internet Explorer, click the Tools button, then Internet Options.
On the General tab, under Browsing history, click Settings.
Click the View files button. < / p>


Go to the Tools tab of the browser then select the Options menu
In the window that appears, choose Privacy and click on Show cookies


Access Settings via the browser menu (Safari> Preferences).
Click on Confidentiality.

Google Chrome

Access Settings via the button to the right of the URL bar or via the browser menu (Chrome> Preferences).
Select Advanced Settings.
Click on Content settings and then on Cookies.

For more information on cookies, you can consult the CNIL website.

6. What are your rights?

Only you have communicated the data in our possession to us, through the Site. You have rights to your personal data. In accordance with the regulations on the protection of personal data, in particular Articles 15 to 22 of the GDPR, and after proving your identity, you have the right to ask us for access to personal data concerning you, the rectification or erasure thereof.

In addition, within the limits set by law, you also have the right to object to the processing, to limit it, to decide the post-mortem fate of your data, to withdraw your consent at any time and to the right to portability personal data provided.

You can contact our Services in order to exercise your rights at the following email address: or at the following postal address: 3 rue Escouvrier 95200 Sarcelles, by attaching to your request a copy of a title of identity.

7. Can we modify the Charter?

We reserve the right to modify the Charter at any time. It is therefore recommended that you consult it regularly. If there are any changes, we will post those changes on this page and in places we deem appropriate based on the subject matter and the extent of the changes.

Your use of the Site after any modification means that you accept these modifications. If you do not accept certain substantial changes to this Policy, you must stop using the Site.

8. Data Protection Officer and contact

Towelmed France has appointed a Data Protection Officer (DPO) to the CNIL. The contact details of our Data Protection Officer are as follows:
Serkan Apohan - Towelmed France
Address: 3 rue Escouvrier 95200 Sarcelles

By continuing to browse the site, you accept the use of cookies for audience measurement and to store your identifiers on your computer. Click here to find out more.